Business Associates
Understand what your customers have actually required you to do when an incident happens.
For business associates, every customer agreement can introduce a different set of expectations around breach notification, subcontractors, audit rights, and covered-entity notice windows.
As the customer base grows, those clocks become increasingly difficult to manage in a spreadsheet after discovery.
Common pain points
- Different customers negotiate different incident-notification windows.
- A BAA clock may live in one place and a state or HHS clock in another.
- Subprocessor and flow-down notice obligations can vary by customer.
- Customers may require specific confirmation, reports, or evidence of notice.
- Contractual clocks may be shorter than the statutory default.
- Sales, Legal, Security, and Privacy may each maintain a different deadline list.
How BreachClock helps
BreachClock gives business associates a centralized matter for customer-specific clocks, proposed and accepted due dates, investigation tasks, and a recorded trail of who decided what — without sending notices from the product.